Shipping policy

Last updated: August 10, 2026

Keepsake Comics Studio creates personalized, made-to-order artwork. Your order must go through artwork creation, proof review, approval, printing, framing, and final preparation before it is ready to ship.

Where We Ship

Standard online orders currently ship to the contiguous United States, including the District of Columbia.

Standard online checkout is not currently available for Alaska, Hawaii, U.S. territories, or international destinations.

If you need delivery outside our standard shipping area, please contact Keepsake Comics Studio before ordering. In some cases, we may be able to provide a separate shipping quote.

Order Preparation and Production

Your custom comic cover does not ship immediately after you place your order.

After your order is placed:

  1. We review your submitted information and reference photos.

  2. We create your custom comic-cover artwork.

  3. You receive a digital proof for review.

  4. Reasonable corrections are made as needed.

  5. You approve the final artwork.

  6. We professionally print, frame, inspect, package, and ship your finished piece.

Production timing can vary depending on the complexity of the artwork, how quickly we receive any needed information, and how quickly the proof is reviewed and approved.

If you have a specific gift date or deadline, please contact us before ordering. We will tell you whether we believe the requested timing is realistic, but we cannot guarantee a delivery date unless we specifically agree to one.

Shipping Method and Cost

Standard online orders are shipped using Standard Tracked Shipping.

Standard Tracked Shipping is FREE for standard online orders shipped within the contiguous 48 United States and Washington, D.C. Custom quote orders may have different shipping charges or arrangements, which will be communicated before payment.

Once your order has shipped, tracking information will be provided when available.

Our standard carrier transit time is generally 3–7 business days after shipment. This is an estimate and not a guaranteed delivery date. Carrier delays, weather, holidays, service disruptions, and other circumstances outside our control can affect actual delivery time.

Shipping Delays

If we learn that we cannot ship your order within a shipment timeframe we specifically promised, we will contact you regarding the delay and provide an updated estimate and any cancellation or refund options required by applicable law.

Shipping to a Gift Recipient

We can ship your finished comic-cover gift directly to the recipient.

Please carefully verify the recipient's name and shipping address before completing your order, especially when the shipment is intended as a surprise gift.

Pricing information is generally contained in your electronic order records rather than included as part of the framed gift itself.

Address Changes and Incorrect Addresses

Please contact us as soon as possible if you discover an error in the shipping address.

We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that an address can be changed once the package has been transferred to the carrier.

Customers are responsible for providing a complete and accurate delivery address.

If a package is returned to us because of an incorrect or incomplete address supplied with the order, additional shipping charges may be required before we resend it.

Damaged Packages

Our framed artwork includes real glass and is packaged carefully for shipment.

If your order arrives damaged, please contact Keepsake Comics Studio promptly.

Whenever possible, contact us within 7 days of delivery and provide:

  • Your order number

  • Clear photographs of the damaged item

  • Photographs of the shipping box

  • Photographs of the protective packaging

  • A description of the damage

Please keep the artwork, frame, box, and all original packaging until we tell you that they may be discarded.

We may need these materials or photographs to document a shipping claim.

Damage claims are handled according to our Refund Policy. Depending on the circumstances, we may repair, reprint, replace, or refund the affected item.

Lost or Missing Packages

If your tracking information has stopped updating for an unusual amount of time, or if the carrier reports the package as delivered but you cannot locate it, please contact us.

We will review the shipment information and, when appropriate, work with the carrier to investigate the package.

Please also check with household members, neighbors, apartment or building management, and any secure package-delivery area that may have received the shipment.

Custom Quote Orders

Projects purchased through a custom quote may have different shipping charges or arrangements because of their size, weight, destination, or other requirements.

Any special shipping terms will be communicated as part of the custom quote before payment.

Contact Us

If you have questions about shipping, a gift deadline, a damaged shipment, or an existing order, please contact us.

Keepsake Comics Studio
Email: Scott@KeepsakeComics.Studio
Phone or Text: (720) 800-7955

Nothing in this policy is intended to limit any rights or remedies available to you under applicable law.