Refund policy

Last updated: August 10, 2026

Each Keepsake Comics Studio order is custom-created specifically for you using the photos, information, and instructions you provide. Because our artwork and framed products are personalized, our refund and cancellation policy is different from that of a store selling ready-made merchandise.

Cancellations

If you need to cancel an order, please contact Keepsake Comics Studio as soon as possible.

If work on your custom artwork has not yet begun, we will generally provide a full refund.

Once work on your custom artwork has begun, cancellation is not guaranteed. If we approve a cancellation after work has started, the refund may be reduced by the value of work already completed and any nonrecoverable costs already incurred.

Once you have approved your final proof and production has begun, the order cannot normally be canceled or refunded because of a change of mind.

Proof Approval

You will receive a digital proof and have an opportunity to review the artwork before it is printed and framed.

Please carefully review the proof for likeness, wording, spelling, names, dates, colors, important details, and the overall design before approving it.

Reasonable corrections to the artwork already ordered may be requested during proofing. Adding new people, pets, objects, scenes, or requesting a substantially different concept may require an additional charge or custom quote.

Once you approve the final proof, you are authorizing Keepsake Comics Studio to produce the finished piece.

We generally cannot provide a refund for an issue that was visible in and consistent with the proof you approved.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incorrect, or materially different from the final proof you approved because of an error by Keepsake Comics Studio, please contact us promptly so we can make it right.

Please contact us within 7 days of delivery whenever possible and include:

  • Your order number

  • A description of the problem

  • Clear photographs showing the issue

  • Photographs of the shipping box and packaging if the item was damaged during shipment

Please keep the product and all original packaging until we tell you that it may be discarded.

Depending on the circumstances, we may repair, reprint, replace, or refund the affected item at our expense.

The 7-day request above helps us investigate shipping damage promptly and does not limit any rights you may have under applicable law.

Returns

Because our products are personalized and made to order, we do not accept general returns for change of mind.

Please do not ship an item back to us without contacting us first.

If we determine that a physical return is necessary, we will provide return instructions and the appropriate return address. When the return is required because of an approved damage, defect, incorrect-item, or Keepsake Comics Studio error claim, Keepsake Comics Studio will be responsible for the authorized return shipping cost.

Approved Refunds

Approved refunds will be issued to the original payment method as promptly as reasonably possible. After we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.

Shipping charges may also be refunded when the refund results from damage, an incorrect item, a production error, or another problem for which Keepsake Comics Studio is responsible.

Questions or Problems

We want you to be pleased with the finished gift. If something is wrong with your order, please contact us and give us an opportunity to resolve it.

Keepsake Comics Studio
Email: Scott@KeepsakeComics.Studio
Phone or Text: (720) 800-7955

Nothing in this policy is intended to limit any rights or remedies available to you under applicable law.